Common questions

Here you will find answers to frequently asked questions about InsperiumFoods

1Freight and delivery times
We deliver all goods by DPEX, but some outlying Islands will be served by HK Post. Usually your orders will arrive within 2 working days. Freight cost is 60 HKD pr order, but orders for over 400 HKD get free delivery.
2Who runs
The website is run by Arctic Treats Ltd. Arctic Treats is owned by European health food enthusiast and aims to bring healthy food choices to the Hong Kong community.
3What is PurePasta?
PurePasta is one of our most popular items. Is is a made from the root of the Konjak plant, a plant with high natural fiber content. It contains merely 6 calories pr 100 grams and contains no gluten, wheat or carbohydrates. Purepasta works great as a replacement for spaghetti, noodles or rice, and gives you a feeling of fullness.
4Do you have an offline store?
We have no offline store. All our products are available through our website.
5Do you offer wholesale?
Yes, all the products on this site are imported by Arctic Treats. You can send us a wholesale inquiry using the Contact us page.
6What is your return and refund policy?
If you have a concern with any of our products, please contact us. We will be happy to provide user assistance and discuss all your options with you.

Any product may be returned unopened and unused for any reason within 7 days and a refund or credit will be provided for the purchase price of the product. Returns will not be accepted without prior approval. Customer pays for return shipping.

Credit will be given after the product is returned and inspected. Sorry, but refunds, credits or exchanges will not be granted after 14 days and/or without proof of purchase.

The return address is:

Arctic Treats Ltd. Room 1501-B2 Grand Millenium Plaza (Lower Blk) 181 Queen’s Road, Central

This return policy applies to orders purchased directly through this website. If you purchased our products from a retail store or other resale location, please contact the seller regarding your return.